PROCEDURE AND TRAINING PROGRAMS
Our personnel have experience in supporting procedure and training
programs for large and small facilities. Recognized as industry leaders in human
performance enhancement, AEI personnel have provided training programs offered by the American Petroleum institute (API), the American Institute of Chemical
Engineering's Center for Chemical Process Safety (AIChE/CCPS), Synthetic Organic Chemical Manufacturers Association (SOCMA), National Industrial Sand Association (NISA), and National Aggregates Association (NAA). These experts can
provide the valuable assistance you need to ensure that your training and procedure
programs are on target.

AntiEntropics, Inc.'s services include:

·Procedure Services
·Training Services
·Customized Workshops
·Supervisory/Management Training

For more information on these and other services, contact AEI today.




PROCEDURE SERVICES
____________________________________________________________ top of page

Procedure Development and Upgrade Services:

AEI's professional procedure writers can help you develop essential plant procedures for operations and maintenance positions for normal, startup, shutdown, and emergency operating conditions. AEI can upgrade existing procedures or develop new procedures for existing or new facilities or equipment. AEI procedures programs address process safety, OSHA, EPA, ISO, DOT, and your corporate requirements. AEI personnel led the way in writing the Center for Chemical Process Safety's Guidelines for Writing Effective Operating and Maintenance Procedures.

Paperless Document Delivery Services:

AEI offers a paperless procedure delivery system and interactive electronic forms for use in processing, petrochemical, refinery, pulp & paper, manufacturing, and power generation plants. This approach ensures information is where it needs to be... in the user's hands when needed.




TRAINING SERVICES
____________________________________________________________ top of page

AEI helps you build performance-based training programs with an emphasis on workplace results. Using a systematic approach, AEI assists in the analysis, design, development, implementation, and evaluation of training programs that address process safety, OSHA, EPA, ISO, DOT, and your corporate requirements.
AEI personnel have experience in developing overview and job-specific training for operations, maintenance, supervisory, and administrative personnel.

Typical projects include:

·Training Needs Assessments
·Job and Task Analysis
·Curriculum Development
·Objectives, Lesson Plans, Exams, Student Manuals
·System Descriptions with Drawings
·Equipment Operations Manuals
·On-the-Job Training and Qualification Guides
·Customized Computer Based Training (CBT)
·Training Audits and Evaluations
·Customized Technical Workshops
·Workshops for Trainers and Procedure Writers
·Competency Training Workshops for Managers/Supervisors




CUSTOMIZED WORKSHOPS
____________________________________________________________ top of page

Instructor Skills Workshop:

AEI personnel have extensive experience in developing the skills of industrial trainers. Our course has been attended by thousands of new and experienced trainers and managers. Customized versions of this course have been developed for the American Petroleum Institute and the National Industrial Sand Association and numerous clients.

This course is appropriate for any employee whose current job or future advancement can be enhanced by the ability to develop, present, or manage training programs. Onsite presentations are customized to meet current training needs and address today's issues.

Program topics include the following:

·Defining Training Needs
- Characteristics of Adult Learners
- Applicable Government & Industry Training Requirements

·Analysis and Design
- Instructional System Design Model
- Job and Task Analysis
- Terminal and Enabling Objectives
- Curriculum Design

·Training Material Development and Selection
- Lesson Plans
- Selecting Consultants and Off-the-Shelf Materials to Enhance Your Program
- Developing Your Program Schedule

·Test Construction
- Objective And Subjective Test Items
- Test Validity, Reliability And Efficiency
- Guidelines For Writing Test Questions

·Presentation Skills
- Presentation Guidelines
- Types of Training Delivery
- Questioning Techniques
- Training Aids

·Evaluating Training and Measuring ROI
- Evaluating Your Program and Using Feedback
- Cost Benefit Analysis
- Organizational Commitment

________________________________________________________________________________

AEI can alter the emphasis on each topic as desired to help ensure optimum use of training time.
This course can be offered in three versions:

2-day Instructor Skills Workshop 3-day Instructor Skills Workshop 4-day Instructor Skills Workshop
Basic presentation and discussion of the topics. Additional exercises in all areas. Additional exercises plus each participant will present a short training segment developed during the course. These will be critiqued by the group and videotaped for the attendees.


Procedure Writing Techniques Workshop:

This is a two day workshop that focuses on developing procedures that are accurate and easy to use. The course content is based upon the book written by Mr. Robert Walter and Ms. Sandra Baker for the AIChE Center for Chemical Process Safety, Guidelines for Writing Effective Operations and Maintenance Procedures. It will be customized based upon the needs of your team Participants will learn to develop high-quality procedures to meet your corporate requirements as well as the requirements of current industry drivers such as:

·Process Safety Management,
·EPA Risk Management Program Rule, and
·ISO Quality and Environmental Management System Standards.

This workshop is helpful for anyone developing new procedures or for those who need to upgrade existing procedures. Supervisors, engineers, and managers will also gain an understanding of how to design a procedure system that encourages employee participation. This workshop is essential for any company building an internal procedure writing team. Site-specific examples will be used throughout the workshop.

Attendees will be able to research and develop procedures for specific process tasks to meet site guidelines, process safety concerns, and quality needs. The procedures developed by attendees will show good technical writing skills and human factors considerations.

Program topics include the following:

·Course Introduction and Overview
Sets the stage for the course, presents the objectives, and describes how to use the concepts presented.

·Important Process Safety, Environmental and Quality System Procedure Considerations
Compares and contrasts the primary procedure requirements that chemical processing plants must meet
to stay competitive.

·How to Design a Procedure Management System
Describes the purposes of procedures and the different categories of procedures you should consider.
It also gives advice on how to build a total procedure program.

·Writing Operating and Maintenance Procedures
Addresses the topics of format, the types of references and resources needed, human factors aspects of
the procedures, how to begin writing, how to address technical data, and special considerations for
maintenance procedures, batch processes and for revising existing procedures

·Guidelines for Effective Procedures
Provides basic rules (with examples) that users can select from to set their own standards for consistent
plant procedures. Administrative, technical and human factors aspects are summarized in some very
simple rules.

·Special Considerations for Emergency Procedures
Discusses what could be considered the most important procedures in your plant. How to identify your emergency operating procedures, special human factors concerns, how to use emergency operating procedures and how to tie them into your emergency response plan are all addressed.

·Document Control for Procedures

Details the basic requirements to ensure procedures are accessible, controlled, and well maintained. It discusses the wide range of choices you have in selecting the level of control your process needs and you can realistically maintain.

·Procedure Development Costs and Benefits

Describes the basics for planning procedure development and revision projects and some typical benefits that companies have experienced by developing and using effective procedures.




SUPERVISORY/MANAGEMENT TRAINING
____________________________________________________________ top of page

Managing to Excel™ - Managerial Competency Training

EXCEL™ is a collection of 12 video-based modules that helps supervisors and managers improve key management competencies. Supervisors and managers can first be assessed by the Managerial Assessment of Proficiency (MAP™) to determine specific developmental needs. This helps participants to objectively identify their needs, dramatically increasing "buy-in" to training.

AEI can offer any or all of the twelve four-hour workshops at your site or you may purchase Excel materials and facilitate their use yourself. An installation of EXCEL includes videotape, instructor guidelines, PowerPoint presentations, and student materials (workbook and handouts) for 25 participants. Additional participant manuals can be purchased separately.

In each workshop, managers view analyses of episodes drawn from MAP that examine typical management interactions. Working interactively with video and workbook, participants identify the basic skills and techniques associated with each competency. They then practice and apply their new learning in a variety of hands-on exercises: role play, case method, script analysis, games/simulations, and self-inventories. Every module ends with individual action plan that participants share with their managers, work team, and other stakeholders. This is the vehicle for transferring learning from workshop to workplace.

Managerial Competencies

Recent studies by a number of major corporations have identified the competencies that highly effective managers and supervisors possess to a greater degree than do average performers. Training House has identified twelve competencies that are common to these studies. We have defined a competency as a "group of related skills, knowledge, and attitudes that correlates with successful functioning in one's job and that can be improved through training". Hence, a competency-based model for training encompasses these elements.

The twelve competencies that comprise Managing to EXCEL are presented in four cluster units:

Administrative Cluster:
Managing Your Job		 Communication Cluster:
Relating to Others		 Supervisory Cluster:
Building the Team		 Cognitive Cluster:
Thinking Clearly
1.Time Management
and Prioritizing

2.Setting Goals and
Standards

3.Planning and
Scheduling Work		 4.Listening and
Organizing

5.Giving Clear
Information

6.Getting Unbiased
Information		 7.Training, Coaching,
and Delegating

8.Appraising People
and Performance

9.Disciplining and
Counseling		 10.Identifying and
Solving Problems

11.Making Decisions,
Weighing Risk

12.Thinking Clearly
and Analytically

AEI's skilled facilitators can present the workshops at your site, or you may choose to purchase modules for $1000 each and present them yourself. Contact AEI for more information.

Discovering Operational Discipline™

Principles, attitudes and values that drive organizational excellence in the areas of

  • Quality Management
  • Safety Management
  • Environmental Responsibility
  • Profitability

Operational discipline is defined as a consistent pattern of desirable behavioral choices that support successful human activity.

Define Operational Discipline for your organization:

  • how to evaluate it
  • how to develop it, and
  • how to use it to enhance performance in the workplace

Comments from participants

  • Discovering Operational Discipline will help with increased productivity and in maintaining a positive work environment.
  • It will help to evaluate team performance and interaction with others.
  • Applicability of the subject matter was a very strong aspect of the workshop.
  • The concepts of operational discipline will be of value and interest.
  • Discovering Operational Discipline would be good training for all of our employees.
  • The group exercise to show the impact of the 15 characteristics on quality, safety, environmental responsibility and profit was very effective.
  • I liked the segment tying operational discipline to our company's mission statement, guiding principles, and core values.
  • When everyone is aware of operational discipline, the concept will be a good tool for use in performance appraisals and personal development action plans.

The book includes self-evaluation and development tools, group exercises, and discussion questions. AEI's accompanying workshop uses the Socratic method to help participants assess their decision-making tendencies, their personal level of operational discipline, their team's and organization's value for operational discipline. Participants leave with an action plan to enhance their ability to hold these characteristics.

Values-based and awareness raising, Discovering Operational Discipline introduces the synergistic relationships between business excellence, operational excellence and operational discipline for an organization. Participants discover the advantages that are present in an organization practicing a high level of operational discipline.

What you will learn:

Participants analyze the internal, interpersonal and organizational characteristics of operational discipline to determine how they affect daily interactions.

Examine the 15 principles, values and attitudes that help individuals, teams and organizations effectively implement any management system. Whether the system exists to manage personnel safety, process safety, environmental risk, quality, or profitability - these 15 characteristics apply to every employee and team in the organization.

Discovering Operational Discipline is designed to help companies achieve operating excellence and move toward business excellence and sustainable growth by developing desirable behaviors in all employees - management, technical staff and hourly personnel. Workshop users include BASF, Georgia Gulf, Amerada Hess, Praxair, the Texas Chemical Council, and Premcor Refining.

Topics Addressed Include:

  • Understanding Operational Discipline
  • The Characteristics of Operational Discipline
  • Representative Behaviors
  • Tools for Practicing Operational Discipline
  • Enhancing Quality, Safety, Environmental Responsibility and Profit
  • Enhancing Team Performance
  • Operational Discipline in Organizational Values
  • Operational Discipline in Management Systems

The book is designed for individual use or for use as a participant handout in a half-day or full day workshop. Contact AntiEntropics for information about:

  • Ordering the facilitator's guide and accompanying PowerPoint presentation.
  • Having an AEI facilitator present the workshop at your facility.

Order Discovering Operational Discipline today by calling (301) 865-0015

  • $12 each - 1-99 Books
  • 10% off for orders of 100 or more

Plus shipping and handling. Allow 2-4 weeks for delivery. Credit cards accepted.

top of page